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Help / FAQ


If your Password is not working

For all Login or Password Problems - CLICK HERE!
This is the fastest way to get back into the Members area! Contacting the Billing Companies or sending an email may take up to 48 hours to resolve the issue.


How to cancel or look up your Membership

It is easy to cancel or look up your Membership on-line. RealPunting.com uses two billing companies and the one you joined with will be shown in your confirmation email.

Paycom customers CLICK HERE , select "Cancel Membership" from the menu on the left-hand side and fill in at least 2 fields as requested.

CCBill customers CLICK HERE and fill in at least 2 fields as requested.

Joining Problems

If your credit card is rejected by one processor try the other one. There is a choice of CCBill and Paycom. If they both reject your card it is probably because:

1. Your credit card has no funds.
2. Your details are on a negative database. The processors keep a track of Members of websites who share passes and chargeback/refund. if you have done this before, it's likely you will not be able to sign up again.
3. Your IP address is not the same as the billing address for the card. For example, you have a UK credit card, but you are trying to sign up while in the USA.

If you can't sign up with a credit card, try using the VOD site which uses SMS billing.
Click here to visit the RealPunting VOD site.

Video Problems

1) Ensure you have the latest Media Player installed on your computer.

2) Try using the free preview clips first here: www.realpunting.com/preview.html. These are processed in the same way as the videos in the Members area.

3) Right-click on the Video link and save the file to your computer first. Once it is downloaded, open your Media Player and select the file to view.

NOTE: Mac users. Several Mac users are Members of RealPunting.com but they use the RealOne Player for Mac Media Player and select the RealOne Player files to view, always downloading them first to their computer. To download on a Mac use a 3rd party software such as 'speed download 4' from Yazsoft.

Username / Password Problems

NOTE: Your IP address is recorded every time you log in to the Members area. If you use more than one IP address your username will be banned. To prevent this from happening a) only view the site from one computer; b) do not view the site surfing by proxy, and ensure your ISP assigns you one IP address and c) keep your user / pass safe and never share it. If your user / pass is not working try the following before making contact:

1. Check you are typing your username and pass in correctly. They are Case Sensitive, so if you set you pass as mrsmith and your caps lock is on and your type "MRSMITH" access will be denied. Best thing to do is copy and paste your username / password in to the boxes so you know there are no typos.

2. Can you see the code that is in the third box? If not try hitting re-fresh or control + F5. It should then load. This code is also case sensitive, so make sure you enter it exactly as it's shown using CAPS and lowercase if needed.

3. Ensure cookies are enabled.

4. You have viewed the Members area from more than one computer and/or more than one IP address, you have shared your username/password or it has been compromised. If this is the case the security software will have banned your username/password and you will need to send an email explaining what has happened. Use the form at the bottom of this page.

NOTE: If you user / pass has been compromised and you are issued with a new one you will need to clear out Cookies, delete your Temporary Internet Files and History folders before the new pass will work. This is what you need to do:

Cookies

1. Quit Internet Explorer and quit any instances of Windows Explorer.
2. In Control Panel , double-click Internet Options.
3. On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
4. Click OK.

Temporary Files

1. Quit Internet Explorer and quit any instances of Windows Explorer.
2. Click Start, click Control Panel, and then double-click Internet Options.
3. On the General tab, click Delete Files under Temporary Internet Files.
4. In the Delete Files dialog box, click to select the Delete all offline content check box , and then click OK.
5. Click OK.

History Files

1. Quit Internet Explorer and quit any instances of Windows Explorer.
2. Click Start, click Control Panel, and then double-click Internet Options.
3. On the General tab, click Delete History or Clear History
4. Click OK


ADDITIONAL HELP

If you have tried the above and you are still having problems or you have a question not covered please send an email by clicking HERE. Please provide as much information as possible and include:

1. Your username.
2. The email address you used when joining the site.
3. The billing company you signed up with.
4. Include as much information about the problem you are having.


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